Telefonica Research will be represented with 2 full papers and 2 ToCHI articles at ACM CHI ’14, the premier international conference of Human-Computer Interaction.
Didn’t You See My Message?
Martin Pielot, Rodrigo de Oliveira, Haewoon Kwak, Nuria Oliver
We found that monitoring the phone (screen activity, notification center access, proximity sensor, ringer mode) allows to predict whether a person will attend to a received message fast or not (pdf).
A brief but more detailed description can be found in in more recent blog post.
Large-scale assessment of mobile notifications
Alireza Sahami Shirazi, Niels Henze, Martin Pielot, Dominik Weber, Albrecht Schmidt
As part of the study, we published an Android app on Google Play that forwards all phone notifications to the browser (via plugin). More than 40,000 people thought this was a brilliant idea and downloaded the app. We used the app as a vehicle to log and analyze all notifications that users receive (pdf).
A Large-scale Study of Daily Information Needs
Karen Church, Mauro Cherubini, Nuria Oliver
My colleagues have conducted one of the most comprehensive studies of information needs to date. For three months, they probed information needs via experience sampling and daily diaries, to understand “the types of needs that occur from day to day, how those needs are addressed and how contextual and demographic factors impact on those needs” (details on Karen’s website.)
Influence of Personality on Satisfaction with Mobile Phone Services
Rodrigo de Oliveira, Mauro Cherubini, Nuria Oliver
My colleagues connected the phone use habits of 603 volunteers with personality traits and customer satisfaction, and found that “(1) extroversion, conscientiousness, and intellect have a significant impact on customer satisfaction—positively for the first two traits and negatively for the latter; (2) extroversion positively influences mobile phone usage; and (3) extroversion and conscientiousness positively influence the users’ perceived usability of mobile services” (ACM Digital Library).